Using the Microsoft Store

How to fix Microsoft Store when it’s not downloading games

It is not uncommon for Windows users to encounter unpleasant errors when using the Microsoft Store from time to time. Sometimes the app does not start, and other times it struggles to download apps.

Sometimes the Microsoft Store cannot download new games or update existing ones. In this guide we will show you how to solve this problem once and for all.

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1. Log out and back to the Microsoft Store

You may not be able to download games due to a temporary bug or bug in the Windows Store app. The easiest way to get rid of it is by logging out of the store, ending the process and then logging in again.

Here’s how to do it:

  1. In the Microsoft Store, click on your user icon in the upper right corner.
  2. Select Log out from the context menu.

  3. After logging out, start the Task Manager.
  4. Go over to Processes tab in the Task Manager and look for the Microsoft Store.
  5. Right-click on it and select Complete the task.

  6. Now restart the Microsoft Store and sign in with your Microsoft information. If you have multiple Microsoft accounts, try logging in with a different account this time and see if it helps you download new games.


Temporarily disable your antivirus

One of the first things you should do if the Microsoft Store does not download new games or update existing ones is to temporarily disable your antivirus software.

There are times when security programs incorrectly detect certain legitimate processes and block their actions completely. The best thing you can do in this case is to temporarily disable the security program, download the necessary game, and then reactivate the program. If you do not want to disable the security program completely, you can pause certain processes such as the firewall.

The same goes for Windows Defender, which can also block processes due to false positive results. You can try temporarily disable Windows Defender and see if it does the trick for you. However, we strongly recommend that you re-enable it when you are done, as keeping it disabled for an extended period of time can expose your system to malware and viruses.

3. Restart the Windows Update Service

The Windows Update service takes care of the installation of new programs and their updates in the system. If this service does not work properly, you may encounter problems similar to what you are currently experiencing.

To check if this service works properly, you can visit Windows Services and give the service a kick-start. Here’s how:

  1. Print Win + R to open Run.
  2. Type “services.msc” in the Run and click text field Get on.
  3. In the following window, look for the Windows Update service and right-click on it.
  4. Select Characteristics from the context menu.

  5. Check if the service is running. If it is not, click Start button.

  6. If the service is already running, click Stop and then press Start button.
  7. Click Apply > OK to save the changes and check if you can now download the games.


4. Clear the Microsoft Store cache

The Microsoft Store cache can also be corrupt, preventing you from installing new programs and files. Because cache files are temporary, it is quite safe to delete them. Hopefully this will help you solve the problem.

Follow these steps to continue:

  1. Print Win + R to open Run.
  2. Type wsreset.exe in Run and click Get on.

This should start the command prompt that runs the process for a few seconds. When done, try downloading the targeted game again.

5. Run the built-in Windows debugging tools

Another solution that you can try if you encounter problems with the Microsoft Store is to run some troubleshooting tools that are built into Windows. The most effective in our case will be Windows Store Troubleshooter which is designed by Microsoft to scan the system for problems that may prevent you from using the store effectively.

In addition to the Windows Store Troubleshooter, you can also try run System File Checker (SFC) and Deployment Image Servicing and Management (DISM). These tools run via the command prompt and can scan the system for potential problems.

The good thing about these tools is that they not only identify the problems but also try to fix them without the user needing input. After running all system scans, check to see if the problem is fixed. If it persists, continue with the next method below.

6. Check the storage settings

You may also face the problem if the Microsoft Store is configured to download applications to a device that has insufficient storage space. The solution, in this case, is simple, because all you need to do is change the storage settings.

If an SD or microSD card is connected to your computer, we recommend that you remove it and then continue with the steps below.

  1. Print Win + I together to start Settings.
  2. Select The system > Storage.

  3. click Change where new content is saved alternative.

  4. Expand New apps are saved drop-down menu and select another device with enough storage space.

7. Perform a system restore

Microsoft Windows comes with a undo feature that allows you to return to a previously working state of Windows. This is done using the restore points that Windows sometimes creates.

If the troubleshooting methods have not worked for you, you can revert to a previous Windows state with the System Restore function where the store operated without any problems. Hopefully that solves the error for good.

Download and play your favorite games

Using the methods above, you should be able to fix the problem with the Microsoft Store and download your favorite games. If you are still facing the problem, we recommend that you consider online options for downloading software. However, you must make sure that they are safe for your system before using them.

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